What are IT solutions? It’s a simple and straight forward question, but the answer may require a few more lines than the original question.
If you work in business, government or small personal owned, odds are that you use a pretty vast amount of technology on a day to day basis. At minimum, you probably have already checked your email today or done some type of search on the internet. Further, depending on your business model, maybe you saved something to a server or made a DropBox link for a customer.
While we may not think about the amount of technology we use everyday — mainly because we all take it for granted — the fact remains that where there is technology being used, there should be a person or company installed that handle the maintenance and training involved. As such, there is a need for IT consultants and/or IT Solutions.
So then what do IT Consultants do?
Whether they are contracted to your company or work directly for your company, these people are often times hated and loved in the same day. When your email goes down who do you call? When your internet has crapped out, who’s in charge of fixing it? And when you need to access files on the server and it’s down, who are you calling to scream at.
That’s right, your IT consultant. The person who makes sure there is room on the server. Who makes sure everything is running properly and efficiently. The person who makes sure the ventilation in the server room is correct. This person is often in the background of any business and is thrust to front and center as soon as someone has an email that accidentally ends up in the spam folder.
Should you hire some full time as your IT “guy”
Sexism not intended. Sometimes, though, a company may not be big enough to warrant a full time employee dedicated to the practice of information technology (HEY, that’s that’s what IT stands for!). In situations such as this, often times a company will look to hire an outside company that specializes in consulting. In situations like this, you will get a consultant assigned to your company (basically an account for them) and that person will be your contact for any IT needs.
Is remote subcontracting a thing?
Since it’s 2018, this person can often work remotely, but there should be some caution exercised in scenarios like this. The most glaringly obvious problem with being a remote IT consultant is the fact that if the internet goes down, you call the IT consultant, but if they are working remotely they won’t have access because…that’s right…the internet is down. A vicious IT circle of hell really. However if you’re hiring someone to work remotely as an IT point of contact for a third party software (think FabSuite, ProNest), then this option may be the best for your company.
Usually a phone call to your consultant will get you started and from there they can set up a Go To Meeting, or similar, and they can take control of your computer and trouble shoot. The remote IT consultants are trained to explain every step they are taking so while you watch, you learn. Most of the time you will find out what was wrong and be able to identify it and fix it without having downtime while contacting a consultant.
When you see IT Solutions, you will probably see dollar signs as well. You need to assess your business and whether or not you need to bring someone on full time. Perhaps you’re a smaller outfit and it makes sense to take some online classes on your own and be your own IT consultant. The upfront money will fall far below the long term savings for you. Which ever you choose, you’ll never go wrong having a go-to professional that can handle anything and everything tech related for your company.